Preinstalled apps are displayed on some devices but not on others
| When a device is erased and activated, some preinstalled apps may or may not be restored, which can result in differences in the apps displayed on the home screen. | |||
| This difference is caused by factors such as the following: | |||
| ◆ Case 1: Preinstalled apps are not restored | |||
| - Differences in iOS / iPadOS versions: | |||
| The types of preinstalled apps may differ depending on the OS version. For example, an app that was added in a newer OS version may not exist in an older OS. | |||
| - Network bandwidth, etc.: | |||
| If a cloud icon is displayed on an app icon, it means that an app you used before is shown again on the home screen as a restore candidate, but the app itself has not been downloaded yet. | |||
| One of the main reasons for this state is that automatic download of the app is temporarily put on hold, for example because the Wi-Fi connection is unstable or the network bandwidth is low right after erasing the device. If the app is not downloaded after some time, you need to tap the icon. | |||
| ◆ Case 2: The app usage restriction set in the profile is not working | |||
- Differences in iOS / iPadOS versions and insufficient app specification in the profile's Allow only some apps | |||
| If the usage restriction settings are still based on an older OS, preinstalled apps added in a newer OS are not subject to the restriction and are displayed as unintended apps. | |||
| If you have configured settings like the following in a profile, check that all the intended apps are specified. | |||
| - For iPhone / iPad: | |||
| Configuration Profile > Restrictions > Restrict app usage (Supervised only, iOS 9.3 and later) | |||
→ If Allow only some apps is enabled, check the allowed apps. | |||
| - For Android: | |||
| Profile > Application Configuration > Apps to hide | |||
| → Check the apps specified to be hidden. | |||
| If you see differences in how preinstalled apps are displayed, check whether any of the above settings apply. | |||
| Key points for action | |||
| - Whether the app depends on the OS version | |||
| - Whether the app itself is not installed (reinstall it from the App Store if necessary) | |||
| - Whether the app is restricted or hidden by a configuration profile | |||
Last updated: June 27, 2025