Q; Cannot register a new Apple Push certificate

Q; The "Last Access" date and time is not updated

Q; Can a Web Clip open a specified URL in a browser app other than Safari?

Q; The app list is not displayed in the BizGo! Catalog app

Q; What can I do with Apple Business?

Q; If `Do not set passcode` is selected in the Setup Assistant of an ADE (formerly DEP) profile, can a passcode no longer be set after kitting?

Q; For Work Profile devices, apps with a briefcase icon can be removed with the withdraw command. Can they be removed without withdrawing?

Q; Can data sharing between apps with a briefcase icon and regular apps be prohibited on Work Profile devices?

Q; The camera app is not displayed after setting a device to Device Owner mode.

Q; NFC cannot be used after setting a device to Device Owner mode

Q; `Code Scanner` is not displayed in the `Control Center` of an iPhone/iPad

Q; Licenses cannot be managed correctly because the Apple VPP token is also registered on another management server

Q; The app management status stays at `Installing` or `Updating` and does not complete

Q; An ADE (formerly DEP) device is automatically withdrawn (Withdrawn) when it is activated

Q; The profile is not installed

Q; I deleted a Web Clip distributed by a profile on the device. Can it be displayed again?

Q; Can a specific app be uninstalled from only one device assigned to a template?

Q; Can large apps be distributed to an iPhone/iPad with cellular data only?

Q; The message `Guided Access is not available. Contact your administrator.` is displayed after distributing a Single App Mode profile.

Q; The `Apps and Books` item is not displayed in Apple Business

Q; Is an optional service required to get the location of a device?

Q; How do I enable Developer mode on an Android device?

Q; Is there a limit to the number of profiles that can be distributed to one iPhone / iPad?

Q; Is there a limit to the number of Wi-Fi settings (SSIDs) that can be configured in a profile?

Q; Which setting is applied when multiple profiles registered in a template have conflicting settings?

Q; I forgot the Apple ID used to register the Apple Push certificate

Q; Can I stop iOS/iPadOS updates?

Q; How is a VPP app with insufficient licenses displayed to users in the BizGo! Catalog app?

Q; How can I allow browsing of only specific sites?

Q; If I delete a VPP app on a device, can the license be used on another device?

Q; How do I re-enroll an enrolled device (without ADE (formerly DEP)) as an ADE device?

Q; Is there a way to force an OS update from the MDM?

Q; Can I distribute Google account contacts with a profile?

Q; Apps purchased in AppleBusinessManager do not appear in the VPP app list in the admin console

Q; I released a new version of a Custom B2B app, but the installed app is not updated

Q; The last sync completed date and time of the device is not updated

Q; Can I obtain and register an Apple Push certificate using an Apple Business account?

Q; The last sync completed date and time of the device remains blank

Q; Can I distribute paid apps?

Q; Can I run an iOS update while in Single App Mode?

Q; I want to prohibit saving data to iCloud

Q; I want to change the `Find My` setting on an iPhone from the MDM

Q; When I activate a device, the `Remote Management` screen appears and asks for a user name and password

Q; Can I hide the pop-up shown when downloading an app by using an MDM setting?

Q; Can I hide widgets on iOS/iPadOS?

Q; Is there a way to confirm that a sync operation was performed on a device from the admin console?

Q; Can I check app usage from the MDM?

Q; (iOS / iPadOS) I want to distribute APN settings for cellular model devices from the MDM

Q; Can I allow iOS 16 security updates while prohibiting the update to iOS 17?

Q; I can no longer move or delete app icons on the device

Q; (Android) An app cannot be launched

Q; I want to reinstall an app on specific devices only

Q; I want to change the unit name

Q; `Key or Code is incorrect.` is displayed during enrollment

Q; Quick Start is not available on iPhone/iPad

Q; `Remove profile "***" before installing this profile` is displayed

Q; `Profile "***" is not managed by MDM` is displayed

Q; Can I erase an iPhone/iPad that does not allow pairing with a host PC by connecting it to a computer?

Q; What can I do with OS update management for iPhone/iPad?

Q; The passcode set on the device during setup disappears

Q; How can I prevent users from withdrawing devices from the unit through device operations?

Q; Icons of installed apps are not displayed on the device

Q; The screen freezes when signing in to a Shared iPad

Q; Is there a way to register an iPhone / iPad / Mac in ADE (formerly DEP) other than by applying through the device reseller?

Q; The positions of icons displayed on the device change depending on the iOS version

Q; Can I distribute different settings for each device with a single profile?

Q; An app with the same identifier is already installed on the device

Q; The message `Profile is not compatible with the OS version` is displayed on the `Sync Status` tab of the device details

Q; The Remote Management screen is not displayed during enrollment even though the device information shows `Enroll using ADE (formerly DEP)`

Q; The device is displayed in the Apple Business device list and has been assigned to the MDM server, but it is not displayed in the ADE (formerly DEP) device list

Q; Apps are not updated even though the app `Auto Update` setting is `Enabled`

Q; How long is location information acquired with the Location Service (formerly Message Service) stored?

Q; When does the passcode need to be changed on the device after the passcode policy is changed?

Q; The error `Cannot open the page. The address is invalid.` is displayed when updating an app on the device

Q; How do I set a device as supervised (Supervised mode)?

Q; Can I distribute App Store apps to iPhone/iPad/Apple TV without requiring an Apple ID sign-in?

Q; Apps are not distributed even though EMM settings are enabled

Q; Web clips (shortcut icons) disappeared after using the profile restriction `Restrict app usage`

Q; What events cause a device to be removed from the unit's enrollment?

Q; I want to automatically uninstall apps that are preinstalled on iPad

Q; Templates do not switch at the time specified in Time-based Management

Q; Can I delete devices and users in bulk using a CSV file?

Q; Apple standard apps still show a cloud icon or remain grayed out after device activation

Q; The error `Csv_data: Column not found` appears when saving a custom profile

Q; What is the difference between `Per Device` and `Per User` for VPP apps?

Q; Can I use Apple Business with multiple units?

Q; System apps are hidden on an Android device after MDM enrollment

Q; An error appears partway through an OS update performed on the device

Q; The OS that can be updated is not displayed on the device

Q; Can users update apps distributed from MDM by operating the device?

Q; I want to remove a broken device from ADE (formerly DEP) for repair

Q; What happens to an app in use when an update command is received?

Q; Can I prohibit Windows Update?

Q; I want to enroll an iOS device that is already in use in MDM without erasing it

Q; `Can't decrypt Server Token.` appears when renewing ADE (formerly DEP) and the token cannot be uploaded

Q; How long does it take to distribute VPP apps?

Q; Can I manage devices with separate operators for each department?

Q; Can I force location retrieval?

Q; Renewing the Apple Push Certificate fails

Q; Can I make phone calls on a device that is under Admin Lock?

Q; Can MDM distribute IP addresses to devices that connect to Wi-Fi?

Q; The work profile cannot be deleted

Q; Can I manage devices taken overseas with BizMobile Go!?

Q; Is the `UDID` required when distributing in-house apps with MDM?

Q; Can I add multiple MDM servers for one user in Apple Business?

Q; Which features become unavailable if I use an iPhone / iPad without signing in to an Apple ID?

Q; Admin Lock was applied even though the SIM card was not replaced

Q; (Custom Profile) The profile settings are not applied to the device even though the status is Synchronized

Q; The error `Serial number information is already associated with another identifier` appears when creating device information

Q; (iOS / iPadOS) What kinds of files can be distributed from MDM to devices?

Q; Enrollment by QR code fails on an Android device

Q; How do I stop managing an ADE (formerly DEP) device?

Q; How can I manage a device that is already enrolled in another company's MDM?

Q; Can I update an app while it is in Single App Mode?

Q; How do I release the Admin Lock on a device whose device information has been deleted from the admin console?

Q; Apps are not updated

Q; An `Invalid Profile` error is displayed in Remote Management during activation of an ADE (formerly DEP) device

Q; Can I change the settings of a custom profile for individual devices?

Q; After I restored an iCloud backup taken before enrollment, an enrolled device was no longer managed by MDM

Q; When will you support new OS versions such as iOS and Android after they are released?

Q; The number of purchased VPP app licenses is sufficient, but `Insufficient number of licenses` is displayed in `Sync Status`.

Q; Can I set a passcode?

Q; Can I remove unmanaged apps from MDM?

Q; I want to set the auto-lock time for the screen

Q; App installation by device operation is restricted. Is there a way to add apps only to specific devices?

Q; Other than using the `Content Filter` in a profile, is there a way to register URLs in bookmarks?

Q; Can I change the ADE profile settings for an ADE (formerly DEP) device that is already enrolled?

Q; When I access a site in the browser, `The following page is restricted and cannot be browsed` is displayed and the page does not open

An error is displayed during ADE (formerly DEP) enrollment with Apple Configurator

Q; App installation is currently not allowed on devices. How can I allow it?

Q; Apps are not installed or updated (Android)

Q; The error `InstallProfile: (29000) This profile can only be installed on supervised devices.` is displayed.

Q; Can I distribute settings to apps?

Q; The BizGo! MDM app is not removed even after withdrawal

Q; Can screenshots be prohibited?

Q; InstallWiFi: WiFi payload could not be set

Q; Can I use Remote Control while an Android device is in Single App Mode?

Q; `You are signed in to the following account` is displayed when I try to factory reset a device

Q; The error `The SCEP server returned an invalid response` occurs when installing a profile using ADE

Q; I am forcibly signed out of an iPad

Q; Minimum Password Length: Setting on the device by sync is required

Q; The Apple ADE token cannot be renewed

Q; Can I enroll a device that has been withdrawn?

Q; Website access control is not applied in Chrome

Q; I want to specify the first page displayed in Chrome

Q; This app cannot be downloaded due to restrictions set for this Apple Account

Q; BizGo! Configurator is not installed

Q; Part of the processing was skipped during ADE sync

Q; The message `Restricted by security policy` is displayed in the Samsung Smart Switch app, and the backup feature cannot be used

Q; Can the admin console be displayed in English?

Q; Can I distribute paid Goodnotes license keys on iOS?

Q; Can I change the Apple Account (Apple ID) used to log in to the Push certificate portal?

Q; "Device policy violation notice" is displayed when I launch a Google app

Q; Enrollment of Windows 10 fails

Q; Contact data is not reflected on the device

Q; Can I configure automatic updates for apps distributed with VPP for each device?

Q; I deleted the management data of a device before withdrawing it (Can it be managed again?)

Q; Is there a way to update an app without waiting for automatic updates?

Q; Where is the MyBizGo! operation manual?

Q; Apps are not installed (Apple)

Q; How do I set up MDM integration between LINE WORKS and BizMobile Go!?

Q; I want to cancel a command (wipe, passcode clear, etc.) that was sent to a device

Q; Enrollment fails with the alarm `Enrollment restrictions have been violated.`

Q; "Insufficient licenses" is displayed when distributing a VPP app

Q; The menu is not displayed at the top of the admin console

Q; The server with the specified hostname could not be found

Q; iPhone could not be added

Q; Tapping a Web Clip icon does not open the screen

Q; Configuration profile settings are not applied to the device (not distributed / not applied)

Q; InstallApplication: (4099) Could not communicate with the helper application

Q; I want to check the location of a lost device

Q; Which Android models can be managed?

Q; Enrollment fails with `Authentication failed.` when tapping the URL in the enrollment email

Q; Part of the processing was skipped during VPP sync

Q; What happens when the VPP token expires?

Q; What happens when the ADE token expires?

Q; Device sync is not executed / is not performed immediately (Android / Apple)

Q; Should I use DDM or Legacy for OS Update Management?

Q; Cannot clear Safari history

Q; Cannot use Safari Private Browsing

Q; Enrollment fails with `Authentication failed.` after entering `key` and `Code` for enrollment on the device

Q; What is the number of active alarms on the dashboard?

Q; Preinstalled apps are displayed on some devices but not on others

Q; What does `Not-Responding` mean?

Q; What does `Not-Synchronized` mean?

Q; What does the `Sync in Progress` status mean?

Q; What does the `Sync Requested` status mean?

Q; The status does not change to `Synchronized`

Q; What is the `Clear Passcode` feature?

Q; What is the `Lock` feature?

Q; What is the `Restart` feature?

Q; What is the `Wipe` feature?

Q; Is a profile installed when an iOS device is locked?

Q; What is the `Admin Lock` feature?

Q; I performed a Selective Wipe, but the apps were not removed

Q; Location information cannot be obtained from an Android device

Q; Lost Mode cannot be released

Q; The passcode cannot be cleared

Q; Can I obtain location information during Admin Lock without the optional contract?

Q; (iOS) Is an app installed when it is distributed to a locked device?

Q; Can I change the name of a profile that has already been created?

Q; Can I change or delete an ADE profile?

Q; Tell me about the `Profile Status` of ADE devices

Q; Which devices can use ADE (formerly DEP)?

Q; What can I do with ADE (formerly DEP)?

Q; Can I use in-app purchases?

Q; In which countries is VPP available?

Q; How is VPP license consumption counted?

Q; Can I use both per-user and per-device license methods together?

Q; What is a suitable way to manage business apps on personally owned devices? I do not want business apps installed with personal Apple IDs.

Q; What is a suitable way to manage business apps on company-owned devices? We have many company-owned devices, and managing Apple IDs in bulk is difficult.

Q; What can I do with VPP?

Q; Is the time for the OS Auto Update feature the time on the iOS device itself?

Q; Can I renew a registered Apple Push certificate with a new Apple Account (Apple ID)?

Q; What happens when the Apple Push certificate expires?

Q; `Not Verified` is displayed on the Remote Management profile

Q; How long are alarms retained?

Q; How long are logs retained?

Q; InstallProfile: (4027) Profile <profile name> may be requesting a passcode change, but the passcode cannot be changed

Q; Serial: This serial number is already registered on a different device

Q; I want to prohibit signing in with an Apple Account

Q; (iOS, Windows) Can I set values that differ for each device, such as the user name and password of an email account, in a profile?

Q; Can I allow Wi-Fi connections only to permitted access points?

Q; Can I check the profiles and policy settings applied to a device on the device itself?

Q; What is the difference between Work Profile and Device Owner mode?

Q; Can I install a profile for supervised devices on an unsupervised device?

Q; Device users can delete the MDM agent app (BizAgent). Is it possible to prohibit deletion?

Q; How do I configure Content Filter, and are there any points to note?

Q; Cannot create a profile. A certificate error occurs when uploading an individual setting profile.

Q; `Unable to Install Update` is displayed during an iOS automatic update

Q; Can I distribute an application only to specific devices?

Q; Can I specify the layout of applications on the device Home Screen?

Q; Do I need to reinstall an in-house (self-developed) app when renewing its certificate?

Q; I deleted a built-in app that came pre-installed on my iPhone. Can I distribute the app from MDM?

Q; In-house app does not launch.

Q; In-house app is not installed.

Q; Cannot connect iPhone/iPad to a PC by USB

Q; How do I update installed App Store apps?

Q; Can MDM also manage apps that device users installed themselves?

Q; Can I distribute certificates used for Wi-Fi and VPN?

Q; How do I get the console log of a Windows 10 device?

Q; How do I get the console log of an iOS device?

Q; Can I set the Lock Screen and Home Screen wallpaper?

Q; Can I change an already enrolled Android device to Device Owner later?

Q; What is the difference between when a pop-up appears and when it does not during app installation? Is there a way to install apps silently without showing a pop-up?

Q; Apps and Web Clips (shortcut icons) cannot be deleted from the Home Screen of an iPhone/iPad