In-house app is not installed.
If a new installation or update cannot be completed and the sync does not complete on the management side, the following causes are possible.
1. The operation to allow installation was not performed on the device
On devices in unsupervised mode, a pop-up is displayed when the install command is received, and the user must allow the installation.
If the pop-up was closed by mistake, it is displayed again at the next sync.
2. The device is locked
On devices in unsupervised mode, the pop-up is displayed when the device is unlocked.
On devices in Supervised mode, no pop-up is displayed and the app is installed silently.
3. The Provisioning Profile has expired (1 year)
If the Provisioning Profile has expired, the app cannot be newly installed.
You must renew the Provisioning Profile and create the app again.
For details, see In-house app does not launch..
Last updated: September 11, 2026