Apps are not distributed even though EMM settings are enabled

The conditions for distributing EMM apps are as follows. Check that the conditions are met.

・EMM is enabled in the unit (procedure: Enable Android EMM)
・A user is assigned to the device
・The maximum number of devices that can be assigned to one user is 10

If the number of devices assigned to one user exceeds 10, follow the procedure below.

1. Change the device and user assignments so that the number of devices assigned to each user is 10 or fewer
2. Run a sync on the device
3. In Accounts in the device settings, confirm that the managed account has been removed
4. Wait about 1 hour
5. In Accounts in the device settings, confirm that a managed account different from the one in #3 is displayed
6. Wait for the EMM app to be distributed

How to check the settings on the device (when EMM is enabled with a Managed Google Play account)

Open Settings app→Passwords & accounts and confirm that a managed account is set.	For Device Owner mode	For Work Profile
If a managed account is not set yet, send a sync command from the BizMobile Go! admin console.

How to check the settings on the device (when EMM is enabled with a Google account (such as a company's former G Suite account))

Open Settings app→Passwords & accounts (or go to the Play Store) and add an account. The account you add here must be the same as the email address of the user assigned to this device. Note: For Work Profile, add the account in the Work tab (or from the work Play Store).	For Device Owner mode	For Work Profile
Open the Play Store and confirm that the apps assigned to the template are displayed. Note: For Work Profile, check from the work Play Store.

If the issue is not resolved, try the following.
・Restart the device
・Withdraw from MDM and then enroll again
・Erase the device

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Last updated: November 30, 2022