The message Restricted by security policy is displayed in the Samsung Smart Switch app, and the backup feature cannot be used
On Samsung devices, the backup feature of the Smart Switch app is disabled by default.
You can enable the backup feature by configuring Application Settings with the following steps.
The following 3 steps are required.
- Assign a user to the device
- Distribute the Smart Switch app using a template
- Distribute the application settings of the Smart Switch app using a profile
Step 4 is also required to distribute the application settings when the Smart Switch app is already installed on the device.
Add the app from Applications in the admin console. When you search for smart switch in Google Play, the app Samsung Smart Switch Mobile is displayed, so Select it and distribute it from the template.
After confirming that the app in 2) is installed and the device is Synchronized, perform step 3) by referring to the following page.
Per App Settings (Distribute configuration information to apps)
In step 5, search for com.sec.android.easyMover.
In step 7, an item Allow SmartSwitch Run is displayed. Click the Configure button, change the setting from OFF → ON, and then click Save → Add. (Also enter the Setting Name.)
When the Application Settings are distributed by EMM sync, you can use the Smart Switch app.
Last updated: April 17, 2025