Contact data is not reflected on the device

Downloading contact information configured with Contacts in the profile may fail to complete on the device for some reason.
If the profile installation is complete but the contact information is not reflected, reinstall the profile.

Before you start
• Make sure the device is powered on, and avoid doing this right after it is powered on
• No OS update is in progress
• No apps are being installed

Procedure

1. Copy the template
2. Remove the profile in which Contacts is configured from the copied template
3. Move the device to the copied template
4. Make the device Synchronized ← The profile is deleted
5. Assign the device to the original template
6. Make the device Synchronized ← The profile is reinstalled

Related keywords

Contact information, CardDAV

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Last updated: May 30, 2025

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