I deleted the management data of a device before withdrawing it (Can it be managed again?)
When you delete the management data (identifier) of a device, you can no longer manage that device from BizMobile Go!.
Note: The "identifier" is information assigned to uniquely identify and manage a device in BizMobile Go!.
There is no way to restore the deleted management data or return it to the state before deletion. Recreating device information with the same identifier as the deleted one does not work either.
Required operations
1. Factory reset the device or delete the settings on the device
- Apple supervised devices: Perform a factory reset from the "Settings" app on the device.
- Android Device Owner devices: Perform a factory reset from the "Settings" app on the device.
- Android Work Profile devices: Delete the work profile (work area) from the "Settings" app on the device.
- Windows devices: Perform a factory reset from the "Settings" app on the device. Note: If a factory reset is restricted by settings such as BitLocker, consult your system administrator or PC vendor.
2. If a factory reset is restricted on the device
A factory reset operation from the "Settings" app on the device may be restricted by profile settings. In this case, you need to force a factory reset using recovery mode (reset to factory default state).
- For Apple devices: See the official Apple procedure. (Reference: How to restore your iPhone or iPad in recovery mode)
- For Android devices: The reset procedure differs by manufacturer and model. Check the official website or support desk of the manufacturer of your device.
Last updated: June 11, 2025