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The screenshots in this manual show the Japanese version of each screen.

Enrollment fails with Authentication failed. after entering key and Code for enrollment on the device

The key or Code you entered is incorrect. key and Code are unique to each device (one-to-one).
Make sure you are not reusing a key and Code that have already been used, then try enrolling using either of the following methods.

  • Enter the key and Code with the keyboard set to English only
  • Use the enrollment email
    You can proceed with enrollment just by tapping the URL in the notification email.

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Last updated: May 22, 2018