25 docs tagged with "Enrollment"

An unexpected error occurred on "iPhone / iPad".

Key or Code is incorrect. is displayed during enrollment.

You cannot restore a backup taken before enrollment to the same device and enroll it in MDM at the same time.

The Invalid Profile error can occur for the following reasons.

In the admin console, check whether the message Cannot enroll because the device violates the enrollment restrictions appears in the Log menu.

A cloud icon or a grayed-out app icon indicates that the app is not on the device and can be installed on demand, or that it is waiting to be downloaded.

An ADE profile is installed only during activation after the device is erased.

An error may occur depending on the QR code reader app you use.

The key or Code you entered is incorrect. key and Code are unique to each device (one-to-one).

The enrollment URL may not have been passed to Safari correctly. key and Code are unique to each device (one-to-one).

This occurs when the conditions set in the enrollment restrictions do not match the device being enrolled.

\[Case 1\]

The following table lists the device operations that can withdraw a device from the unit and how to prevent them.

If this occurs while registering a device in Apple Business (formerly Apple Business Manager) using Apple Configurator, it indicates that the device is already registered in Apple Business.

The profile item that controls Quick Start is

When you create devices from a CSV file, the import fails with a duplicate error if the same serial number is listed more than once in the uploaded CSV file, or if the same serial number is already used by a device that has been registered (created).

When you enroll an Android device in MDM, some of the system apps preinstalled on the device (for Work Profile, the apps displayed in the work area) are disabled.

For possible causes and solutions, see this FAQ.

This error appears when the serial number registered as the ADE Enrollment of the device information you created is also registered in other device information.

In this case, use a PC to factory reset the device and activate it again.

If the profile Restrictions payload Allow passcode modification is set to OFF,

The following are possible causes.

◆ Cause

When the ADE token expires and becomes invalid, the following occurs.

If a user name and password are requested during enrollment using ADE, check the following.