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The screenshots in this manual show the Japanese version of each screen.

When I activate a device, the Remote Management / Device Management screen appears and asks for a user name and password

If a user name and password are requested during enrollment using ADE, check the following.

  1. Has the enrollment expiration date passed? If it has expired, extend the expiration date from Device Detail > Edit.

  2. Has the assignment to the ADE profile been completed? In the MDM admin console, go to AUTO ENROLLMENT > Apple ADE > Profile and confirm that the device's serial number is assigned to the ADE profile you created,
    and then activate the device again.
    If activation has already been completed, erase the device and then activate it again.

  3. Has the device information been created? Confirm that the Device Information for the device to be enrolled has been created under CONFIG > Device.
    If it has not been created, see Create Auto-Enrollment Devices and create the Device Information.

  4. Is the serial number registered in the device information correct? Check that the correct serial number is registered under CONFIG > Device > Detail > ADE Enrollment > Serial Number, and that there are no extra spaces before or after the serial number.

If none of the above applies, simply going back to the previous screen and enrolling again may resolve the issue
(if you cannot go back to the previous screen, a forced erase is required).
In enrollment using ADE, information is exchanged between the device, Apple's ADE service, and the MDM server.
This issue likely occurs because this series of exchanges did not complete normally.

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Last updated: October 2, 2025