I performed a Selective Wipe, but the apps were not removed
1. Check the "Last Access" time
First, check whether the Last Access time on the device details screen of the admin console was updated after the operation.
If Last Access is not updated and remains old, the device is not connecting to the server.
See The "Last Access" date and time is not updated.
2. Differences by Android management mode
If Last Access is updated, the behavior on Android differs depending on the device's management mode and whether EMM is used.
| Store apps (with EMM) | Store apps (without EMM) | In-house apps | |
|---|---|---|---|
| Device Owner | Removed | Not removed | Removed Note: Not removed before Android 6.0 |
| Work Profile | Removed | Not removed | Not removed |
Last updated: September 16, 2026