Q; Admin Lock was applied even though the SIM card was not replaced
In LOG in the admin console, check whether the message The SIM card of the device was replaced. Phone number (none) is displayed for the device.
10 docs tagged with "Remote Commands"
View All TagsQ; Can I use Remote Control while an Android device is in Single App Mode?
Yes, you can.
Q; For Work Profile devices, apps with a briefcase icon can be removed with the withdraw command. Can they be removed without withdrawing?
You can uninstall all apps distributed from the MDM to the Work Profile (apps with a briefcase icon) at once by sending a Selective Wipe command.
Q; How do I release the Admin Lock on a device whose device information has been deleted from the admin console?
BizMobile Go! cannot send any command to a device whose device information has been deleted from the admin console, so the Admin Lock cannot be released.
Q; I performed a Selective Wipe, but the apps were not removed
1. Check the "Last Access" time
Q; Is there a way to confirm that a sync operation was performed on a device from the admin console?
You can check the operation history in LOG in the admin console. If you performed a sync operation, confirm that The sync command was issued. is displayed in the log.
Q; Lost Mode cannot be released
On Wi-Fi models, if the device is turned off, for example, it cannot connect to the Wi-Fi network until the device is unlocked, so it cannot receive the command.
Q; The BizGo! MDM app is not removed even after withdrawal
The BizGo! MDM app (MDM agent app) is not removed from the device even when you run Withdraw.
Q; The passcode cannot be cleared
On Wi-Fi models, if the device is turned off, for example, it cannot connect to the Wi-Fi network until the device is unlocked, so it cannot receive the command.
Q; The work profile cannot be deleted
A device administrator app other than BizMobile Go! may be interfering.