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iOS
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The screenshots in this manual show the Japanese version of each screen.

The app management status stays at Installing or Updating and does not complete

After the device receives the app install command from the MDM server, the installation is processed on the device, so the problem is most likely on the device.
Also, depending on the device settings, a Wi-Fi connection may be required to complete the installation of apps with a large download size.
(Related FAQ: Can large apps be distributed to an iPhone/iPad with cellular data only?)

Try the following.

  • Turn the device's Wi-Fi setting off and on
    If no Wi-Fi environment is available, on the device, go to Settings > App Store > Cellular Data > App Downloads and select Always Allow.
  • Turn the device power off and on
  • Delete the app that is waiting to be installed from the device
  • Run Selective Wipe from the admin console, then assign the template again and sync
  • Reset the device and then enroll it again

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Last updated: April 20, 2022