16 docs tagged with "Frequently Viewed FAQ"

When the certificate used to sign the MDM management profile expires, the profile is shown in red, but this does not affect device management.

This message appears when an app that you plan to install using MDM has already been installed on the device without using MDM.

Yes, you can.

The MDM cannot collect information on whether installed apps are used or launched.

Applications are distributed to the devices linked to a template, so you cannot directly specify specific devices to distribute to.

You can distribute license information (keys) using the Default Configuration feature of BizMobile Go!.

On iOS and Android, you can check location information with the Admin Lock feature even without the optional contract.

You cannot renew it with a different Apple ID, such as a newly created one.

Aside from cases such as a network problem that prevents you from logging in to the Apple Push Certificates Portal, if you cannot upload the CSR file (a certificate signing request file with the "csr" extension) or cannot download the Push certificate, your browser may not be supported.

iOS / iPadOS

To renew the certificate, you must use the Apple ID that you used when you first registered the Push Certificate.

After the device receives the app install command from the MDM server, the installation is processed on the device, so the problem is most likely on the device.

Last Synchronized in the device status shows the last date and time when the device and the template information were confirmed to match.

Open the device details screen from CONFIG » Device.

With ADE (Automated Device Enrollment), you can automate enrollment in the MDM service when an iPhone or iPad is activated, which reduces the workload at deployment.

Companies and educational institutions can purchase licenses for the apps they need in bulk.