23 docs tagged with "Sync Status"

Check whether the registered profile is displayed on the Profile tab of the Device Detail screen.

Profiles are managed by identifiers (the Payload Identifier on the profile details screen).

The profile that is already installed and the profile you are trying to install additionally both contain a payload (the same setting in both) that does not allow duplicates.

This message appears when an app that you plan to install using MDM has already been installed on the device without using MDM.

When this issue occurs, "Installation by sync is required" is displayed in the Sync Status tab.

When this issue occurs, "Update by sync is required" is displayed on the Sync Status tab.

When Auto Update for an app is set to Enabled in the admin console, new app versions are detected late at night. When an update is detected, an install command is sent in the next sync.

Even if you run "Device Sync" from the admin console, the device may not sync immediately.

This error occurs when you try to install, or reinstall, a profile that includes a Passcode payload on a device that already has a profile installed in which Allow passcode modification (supervised only) in the Restrictions payload is set to Off.

There are two known causes of Wi-Fi settings not being applied to Android devices.

In the passcode policy of an Android profile, you must specify Minimum Password Length (Android 11 or earlier) and Password Type (Android 11 or earlier) in combination.

If the admin console displays Part of the processing was skipped during ADE sync. The skipped processing will be re-executed in the next sync., one of the following may be the case.

If the device cannot receive the template switch sync command sent from the MDM server right away because of the communication status or other factors, switching may take some time.

The device status Last Access shows the date and time of the last access from the device to the MDM server.

After the device receives the app install command from the MDM server, the installation is processed on the device, so the problem is most likely on the device.

Back to FAQ top

Last Synchronized in the device status shows the last date and time when the device and the template information were confirmed to match.

The Last Synchronized date and time is displayed once the device and the template information are confirmed to match,

This message is displayed when a Windows or Android profile contains an item that is not supported by the OS version.

If this error is displayed even though you have enough licenses, the VPP token may have expired.

When this problem occurs, "Uninstallation by sync is required" is displayed on the Sync Status tab of the device detail screen.

Open the device details screen from CONFIG » Device.

A device administrator app other than BizMobile Go! may be interfering.