The last sync completed date and time of the device is not updated
Last Synchronized in the device status shows the last date and time when the device and the template information were confirmed to match.
If Last Synchronized is not updated by the daily automatic sync or a manual sync from the admin console, first check whether Last Access is updated.
Manual: Device detail screen (common)
If Last Access is not updated, the device is not responding. See the following FAQ.
FAQ: The last access date and time of the device is not updated
If there is no problem with Last Access, the cause of the mismatch between the device and the template information is displayed on the Sync Status tab under CONFIG > Device > Detail.
Related information may also be displayed in LOG. On the LOG screen, select Command, enter the identifier, and check the contents.
Last updated: December 23, 2021