An Invalid Profile error is displayed in Remote Management / Device Management during activation of an ADE (formerly DEP) device

The Invalid Profile error can occur for the following reasons.

• No valid Apple Push Certificate is registered
  Check the expiration date of the Apple Push Certificate at the following location in the admin console.
  SETTING > Unit Detail > Apple > Apple Information > Push Certificate Expiration Date
  If it has expired, renew it by following the procedure in the manual below.
  Renew the Apple Push Certificate

• The ADE token has expired
  Check the expiration date of the ADE token at the following location in the admin console.
  SETTING > Unit Detail > Apple > Apple Information > ADE Token Expiration Date
  If it has expired, renew it by following the procedure in the manual below.
  Renew the ADE (formerly DEP) Token

• The ADE profile is not assigned correctly
  At the following location in the admin console, check that the Profile Status of the target device is assigning or assigned.
  AUTO ENROLLMENT > Apple ADE > Device
  If it is empty, assign the device to an ADE profile by referring to the manual below.
  Register an ADE (formerly DEP) Profile

After checking the above, erase the device and activate it again.

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Last updated: October 2, 2025

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