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iOS
The screenshots in this manual show the Japanese version of each screen.

iOS device enrollment procedure (without ADE)

The final step in making a device manageable is to enroll it. When enrollment is complete, registration with BizMobile Go! is finished and you can manage the device.

When enrollment is complete, registration with BizMobile Go! is finished, and the profiles, apps, and other items registered in the device's template are distributed to the device, completing device setup (kitting) automatically.

This is the enrollment procedure for when you do not use ADE (for the procedure with ADE, see Enroll ADE (formerly DEP) Devices).

Because of changes to Apple's specifications, the enrollment method differs depending on the device's OS version. Check the OS version of the device you are enrolling, and then enroll it in Safari, the standard browser, by following the procedure for that version below.
Enrollment may fail in browsers other than Safari.

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Even if you do not use ADE, if you can erase the device, you can set the device to Supervised by using a Mac or iPhone with the Apple Configurator app installed. Setting the device to Supervised lets you manage the device to the fullest extent. For how to set a device to Supervised, see Set a device to Supervised using Apple Configurator.

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Note: Up to OS version 12.1.4, following the required steps in Safari automatically launched the Settings app, and you could finish installing the "MDM profile" (that is, complete enrollment). From OS version 12.2, Safari only downloads the "MDM profile". To complete enrollment, you must manually open the Settings app and continue installing the "MDM profile".

The screens are an example of an iPhone 11 running iOS 16.6.
The display may differ depending on the model and OS version.

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As a behavior specific to iOS / iPadOS 17.3 devices, you may be unable to enroll because of the Stolen Device Protection feature.
Stolen Device Protection may be ON in the following cases:

  • Find My is ON (signed in with an Apple ID)
  • Face ID is set up

To work around this, either update to iOS / iPadOS 17.4 or later before enrollment, or, if Stolen Device Protection is ON under Settings → Face ID & Passcode → Stolen Device Protection, turn the feature OFF temporarily beforehand.
Turning the feature OFF may require a one-hour wait and re-authentication with Face ID because of Stolen Device Protection.

Description of Stolen Device Protection on the Apple site
https://support.apple.com/en-us/HT212510

  1. Click the identifier to display the QR code for Enrollment URL on the device detail screen.
  1. Launch the device's camera and scan the QR code.
  1. On the enrollment screen, tap [Download MDM Profile].
  1. When the message This website is trying to open Settings to show you a configuration profile. Do you want to allow this? appears, tap [Allow].

    As a behavior specific to iOS/iPadOS 17.3, if the Stolen Device Protection feature is ON, installation of the MDM profile is blocked.
    Following the message "Stolen Device Protection is turned on.", temporarily turn the feature OFF under Settings → Face ID & Passcode → Stolen Device Protection.
    Turning the feature OFF may require a one-hour wait and re-authentication with Face ID because of Stolen Device Protection.
    Alternatively, update to iOS / iPadOS 17.4 or later, and then enroll the device.
  1. When the message Profile Downloaded appears, tap [Close].
  1. Return to the Home Screen and open Settings.
  1. Tap Profile Downloaded displayed on the Settings screen.
  1. When the Install Profile screen appears, tap [Install].
  1. If a passcode is set on the device, enter the passcode.
  1. When the warning screen appears, tap [Install].
  1. When the remote management pop-up appears, tap [Trust].
  1. When the installation complete screen appears, tap [Done].
  1. If the device administrator has specified app installation, an Install App message may appear. Tap [Install].

    This completes the device enrollment procedure.
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Depending on the network conditions of the device setup environment, it may take some time for all the profiles, apps, and other items registered in the template to be installed on the device.